How can I track my order? Once your order leaves our house, you will receive a shipping confirmation with a tracking link.
Can I change or cancel an order? Please contact our client service as soon as possible. We will always try to help, although an order can no longer be changed once it has entered preparation.
Where does Vallorne deliver? The destinations available to you are shown at checkout. Delivery options and prices are calculated for the selected address.
When will my order arrive? Orders are generally delivered within 3–4 business days after dispatch. You will receive tracking details as soon as your parcel is on its way.
Can I return my order? Unopened products may be returned in accordance with the return period and conditions stated in our Returns & Refunds policy.
When will I receive my refund? Approved refunds are issued to the original payment method after the returned order has been inspected. Processing times may vary by payment provider.
Which payment methods are accepted? The payment methods available for your country are displayed securely during checkout.
Is my payment secure? Yes. Payments are processed through encrypted, established payment providers. Vallorne does not store your complete card details.
Do I need an account to order? No. You may complete your purchase as a guest. An account simply makes it easier to review orders and manage your details.
I have forgotten my password. What should I do? Select “Forgot password” on the login page and follow the instructions sent to your email address.
How should I preserve my fragrance? Keep the bottle upright in a cool, dry place away from direct sunlight and rapid changes in temperature.
How should I choose a Vallorne fragrance? Begin with the character, intensity and notes described on each product page. Our discovery formats are created for experiencing a composition on skin before choosing a full bottle.
Does Vallorne offer discovery sizes? Selected fragrances are available in discovery formats whenever shown in the boutique.
Can I send an order as a gift? Yes. Enter the recipient’s delivery address at checkout. Any available gift options will be shown before payment.
How can I contact Vallorne? Use the Customer Service link in the footer to send us your request. Please include your order number when contacting us about a purchase so we can assist you quickly.