Last updated: 16 August 2026
We take great care in preparing and delivering every Vallorne order. This page explains our available shipping methods, estimated delivery times, charges and tracking process.
Orders are fulfilled and delivered through DHL, our logistics and shipping partner.
The shipping services available for an order depend on its destination, weight, dimensions and total value. The final shipping charge will always be displayed during checkout before the order is placed.
We currently do not offer express shipping.
For deliveries within Germany, the estimated delivery time is normally:
3–4 business days
Shipping rates start at €5.90 and may increase up to approximately €15.00, depending on the size, weight and composition of the order.
The exact shipping charge will be calculated and displayed during checkout.
Orders with a qualifying value of more than €50.00 receive free standard shipping within Germany.
The qualification for free shipping is calculated using the eligible order value displayed during checkout after applicable discounts have been applied.
Free shipping is currently available only for delivery addresses within Germany.
We offer international shipping to the countries and regions available for selection during checkout.
Estimated international delivery times are normally:
4–12 business days
International shipping charges may be higher than domestic German rates. The exact cost depends on the destination, weight, size and composition of the order.
Once the customer has entered the complete delivery address during checkout, the available shipping rate will be calculated and displayed before payment.
International orders do not qualify for the German free-shipping offer unless expressly stated otherwise during checkout.
Orders delivered outside the European Union may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.
Vallorne does not determine or control charges imposed by foreign customs authorities. Customers should contact their local customs authority if they require further information before ordering.
Customs processing may also affect the estimated delivery time.
Delivery times are estimates and begin once the order has been accepted, processed and prepared for shipment.
Business days do not include Saturdays, Sundays or public holidays. Orders placed during weekends or public holidays will normally begin processing on the following business day.
During product launches, promotional periods or periods of unusually high demand, processing and delivery may take longer than usual.
Unless a binding delivery date has been expressly agreed, estimated delivery times do not constitute guaranteed delivery dates. Statutory consumer rights regarding delayed or missing deliveries remain unaffected.
Once an order has been dispatched, the customer will receive an automated shipping confirmation email containing the DHL tracking information.
Customers can also find their tracking details by:
Signing in to their Vallorne customer account;
Opening the relevant order; and
Selecting the available tracking link.
Tracking information may take several hours to become active after the parcel has been handed over to DHL.
Customers are responsible for entering a complete and accurate delivery address during checkout.
Before submitting an order, please check the following information carefully:
Full name;
Street and house number;
Apartment, building or company details, where applicable;
Postal code;
City;
Country; and
Contact details.
If an address must be corrected, please contact us immediately at help@vallorne.com.
We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.
Additional delivery charges resulting from an incomplete or incorrect address, an unclaimed parcel or a delivery refused without legal justification may be charged to the customer where permitted by law.
If DHL is unable to complete delivery, the parcel may be taken to a collection point, returned to a local distribution centre or returned to Vallorne.
Customers should follow the instructions provided through the DHL tracking information or delivery notification.
If a parcel is returned to us because it was not collected, the address was incorrect or delivery was refused, please contact help@vallorne.com. We will review the circumstances and explain the available options.
Any statutory cancellation, withdrawal, refund or consumer rights remain unaffected.
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:
High seasonal parcel volumes;
Severe weather;
Transport interruptions;
Customs inspections;
Public holidays;
Industrial action;
Incorrect delivery information; or
Other disruptions affecting DHL or international delivery networks.
If tracking has not updated for an unusual period or an order has not arrived within the expected delivery window, please contact us at help@vallorne.com.
Include the order number and the email address used to place the order so that our customer service team can investigate the shipment.
If a parcel arrives visibly damaged, incomplete or contains an incorrect product, please contact us as soon as possible at help@vallorne.com.
To help us resolve the matter, please provide:
The order number;
A description of the issue;
Photographs of the parcel;
Photographs of the shipping label;
Photographs of the affected product; and
Photographs of the internal and external packaging.
Please retain the parcel, its packaging and all included items until our customer service team has completed its review.
Your statutory rights regarding damaged, defective, incorrect or missing goods remain unaffected.
In certain circumstances, an order may be delivered in more than one parcel. If this happens, the customer may receive separate shipping confirmations and tracking numbers.
No additional shipping fee will be charged solely because Vallorne chooses to divide an order into multiple parcels.
Products offered for pre-order may have different dispatch and delivery estimates from products that are immediately available.
The expected availability or dispatch period will be shown on the relevant product page or communicated separately.
If an order contains both available and pre-order products, the order may be shipped together once all products are available or divided into separate shipments, depending on the fulfilment arrangement.
If you experience any difficulty with a shipment, tracking information or delivery, please contact:
Vallorne Customer Service
Email: help@vallorne.com
Telephone: +49 1522 9264462
Please include your order number whenever possible. Our customer service team will investigate the matter and make every reasonable effort to resolve it.
Nothing in this Shipping & Delivery Policy limits or excludes any mandatory rights available to consumers under applicable law.
Where mandatory consumer law provides stronger rights than this policy, the applicable statutory provisions will prevail.